This robust solution facilitates on-site service delivery by combining workflow automation, scheduling algorithms, and mobility. It enhances first-time fix rates, increases service call completion, manages follow-up work, and boosts customer satisfaction across industries like manufacturing, utilities, healthcare, and equipment maintenance.
Work Orders
Define service work needed primarily (but not exclusively) at customer locations. Work orders help organize and manage service tasks efficiently.
Scheduling and Dispatch Tools
Manage resources and equipment needed for customer service. Visualize onsite appointments and optimize service schedules with efficient routing and resource skill matching.
Communication Tools
Enhance collaboration between customer service agents, dispatchers, field technicians, and customers. Effective communication ensures smooth service delivery.
Mobile Application
An easy-to-use mobile app guides technicians through schedule changes and service work. Technicians can access real-time information while on-site.
Asset Management
Keep track of customer equipment and service history. This feature ensures accurate tracking and efficient maintenance.
Preventive Maintenance
Automatically generate recurring maintenance appointments for equipment. Preventive maintenance helps avoid unexpected breakdowns.
Inventory, Purchasing and Returns
Manage truck stock, purchase order requests, fulfillment, and product returns.
Billing Capabilities
Generate invoices based on products and services delivered to customers.
See also the benefits of utilizing Microsoft Dynamics 365 Business Applications in:
